Help Desk Technician

In Search of our next Business Team Helpdesk Champion!

Are you passionate about Apple products?

Do you enjoy helping people with technology?

Do you take pride in keeping accurate records?

Would you like to join a great team?

If this sounds like you, read on….

Job Summary

· Receives support tickets, responds to clients support needs, and schedules calls to techs

· Provides troubleshooting and resolution for hardware and software, both onsite or remotely

· Performs hardware and systems installations for new and existing clients

· Prepares and schedules routine reviews with clients, and ascertains current and future needs

· Creates and sends reports to clients

· Manages voice mail messages, returning calls or forwarding to appropriate person

· Assists sales and technical team with research and quotes for projects and special orders

· Maintains and reports activities in CRM

· Assists sales representatives with selection, ordering, tracking shipments, and invoicing

Working Conditions

· Office environment at Simply Computing Business' office in Vancouver

· Working hours are Monday to Friday, but may need to be available Saturdays occasionally

· This position requires periods of sitting, standing, walking, and lifting up to 20kg

Qualifications

· Excellent organization and time management skills

· Good knowledge of Apple and PC computer products: Apple OS, Windows, Linux knowledge an asset

· Basic computer troubleshooting skills

· Fluent in English, a second language is an asset

· Open minded and willing to learn

· High school completion

Benefits

· Employee discounts

· Subsidized health benefits

· Paid training

· Happy working environment

Expected start date: Immediate

Job Types: Full-time, Permanent

Salary: $45,000-$50,000 per year

Further details will be provided in your interview.

Share your passion and experience, help inspire others to do their best. Explore, learn, and feel the satisfaction of making a difference.

Whether you’re still in university or college, recently graduated, or a seasoned professional, you’ll find opportunities here that will help you grow. After all, this company was founded by four high school teachers, and lifelong learning is in our DNA.

Simply Computing Business celebrates diversity and inclusion. We strive to create a safe and welcoming environment for everyone. Being unique is powerful, and we are committed to building a team that is inclusive. Supporting a team that includes a variety of backgrounds and viewpoints makes us stronger. We value creative solutions to problem solving and aim to learn, grow, and improve ourselves.

We thank all those who have applied, however only the candidates selected will be contacted.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Application question(s):

• Rate your knowledge of Mac and Apple products on a scale of 1 to 10.
• Rate your familiarity with Windows operating systems and troubleshooting software-related issues.
• How many years of experience do you have in a help desk or customer support role?

Experience

• IT support: 2 years (required)

Work Location: In person