Customer Success Architect

RemoteRemotePosted 7 days ago

Role Overview

Sigmacomputing is hiring a staff-level Customer Success Architect. This is a contract remote role, with the team based in Remote. Part of Sigmacomputing's Embedded hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

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PythonJavaScriptTypeScriptSQLGraphQLReactSnowflakeBigQuery

Job description

Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.

What You Will Be Doing

Sigma champion and product expert, customers will look to you for advice and expertise
Advisor to our customers on technical best practices including

Sigma best practices and patterns
Performance and tuning
Security including SSO, team organization, and row-level security
Embedded and API access
Related data products like CDW, ETL, and catalog tools

Capture product feedback from customers and engage with the product team to improve our product roadmap
Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
Cultivate customer references for the marketing team
Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.
Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions;
Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

Qualifications We Need

Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
Customer relationship skills
Experience with database concepts
Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
ETL experience
Experience implementing production business intelligence solutions
Familiarity with JavaScript and Web Development is a plus
Bachelor’s degree in computer science or related field or equivalent technical experience
Ability to work remotely full-time with up to 50% travel (eventually)

Qualifications We Want (also, skills you’ll learn!)

Experience at a SaaS company or with cloud architectures
Experience with data analytics business use cases
Startup experience

About us:

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.

Come join us!

Benefits For Our Full-Time Employees:

Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.

Our Privacy Practices

When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).

Sigma’s use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

About Sigmacomputing

Sigmacomputing

EmbeddedHires remote

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Frequently Asked Questions

How do I apply for the Customer Success Architect position at Sigmacomputing?

Use the Apply button above to submit your application directly to Sigmacomputing. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Success Architect role at Sigmacomputing remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Customer Success Architect at Sigmacomputing earn?

Sigmacomputing has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Architect role at Sigmacomputing posted?

This role was posted on July 2, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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