Training Manager- Life Insurance/Telesales

Mandatory: Ideal candidature would be 5-6 years experience in LIFE INSURANCE Training, WITH MIN 7-10 years over all experience, with 4 Years minimum in Training Leadership roles. Objectives and Responsibilities of Manager Training The resource would be part of a dynamic team which will be working with the other members of the Training, Operations, and the Quality teams to manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on-the-job training phase. An approximate list of responsibilities is appended below (but not limited to): Managing Training Operations & partnering with Operations. Driving key initiatives & continuous improvements across the identified LOBs Making sure the Training VOE & Stakeholder feedback are taken care off Developing the Team members for future growth Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets) Managing batch productivity & batch quality till the 90 days post classroom training Establishing and leading a review cadence, create performance benchmarks to measure and report to management Managing & working with clients, internal teams to drive Content Change management, Effectiveness and Availability Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement Leading a team of trainers & master trainers towards achieving laid down team goals & objectives Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc. Leading People Inspirational Leadership Lead from the front as the SME of the Function Design & Drive People Metrics Promoting Diversity & Inclusion as per Organisational Culture Mentoring & Coaching Operational & Leadership values Improve employee retention and enhance employee engagement. Succession Planning Qualifications & Mandatory Skills: Graduation, training certifications would be an added advantage Displays High Level of Communication Skills 10 years experience in the industry, out of which at-least 4 years experience as a training Leader Extensive experience of 7 years in Life Insurance Experienced in transitioning from traditional to digital learning experience for across the Organisation. Hands- on exposure in LMS and learning simulation platforms Thorough understanding of Life Insurance. Sound knowledge of training delivery and facilitation including in virtual environments, Developing learning assets using multiple delivery options and media. Proven participation on Training Improvements Projects. Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs. Awareness of ISO, ISMS & other Compliance and Audit Parameters Astute understanding of MS Office Tools Displays a High Level of Integrity and Maturity Displays high level of People Management practices Additional Good to Have Skills: Eye for detail Facilitation skills (Group & Individual) Exceptional communication skills Feedback & coaching Skills Deep understanding of operational metrics & targets Experience of continuous process improvements would be an added advantage Should be adept at planning & organization Have thorough knowledge and understanding of global training practices and methodologies Strong people management skills and being result oriented Desired eligibility criteria: 1.Needs Assessment Training Manager must possess good analytical and planning skills to assess training needs and develop programs to meet those needs. They meet Operations managers and supervisors to assess the training needs of individual departments. They must also evaluate the competency levels of individual trainees so that they can work with employees with different knowledge and skill levels. 2.Training DeliveryTraining Manager must have excellent presentation skills to present training programs (when necessary)They must have comprehensive knowledge of the topic they are discussing so that they can communicate the correct information and handle any questions from traineesShe/ He must have good interpersonal and observational skills so that they can assess trainees understanding and progress, and make any necessary adjustments to the program 3.AdministrationThe training manager must have the administrative skills to manage training programs and exceptional people management skills. They should be able to evaluate the outcomes of training sessions and maintain records of Manda