Mobile Bank Teller

Shore United Bank is seeking a Mobile Branch Banking Specialist II (Mobile Bank Teller) to join our team. As a Mobile Branch Banking Specialist II, you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate. You will handle a variety of transactions while engaging customers in thoughtful conversations to understand their goals, answer questions, and recommend solutions that truly fit their needs. The mobile position travels to various branches to provide support as needed. Flexibility in schedule changes as various staffing needs arise are essential for the mobile position. Success in this role comes from your ability to listen, ask insightful questions, and create a positive experience that builds trust and long-term loyalty. If you enjoy helping people, thrive in a fast-paced environment, and want to grow a career in banking, this role offers a strong foundation and opportunities to develop valuable financial and customer-relationship skills.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

• Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Recommends bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD’s, IRA’s, and safe deposit boxes
• Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Proportion of time spent on each will vary depending upon branch traffic and daily staffing needs.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures. 

Location: Your work location will vary based on needs in the local region. This provides the opportunity to support multiple communities while serving as the go-to support for clients. This is a floating position that will work a rotational schedule between branches in the Mid-Shore region based on branch needs. Those branches are in Easton, Cambridge, St. Michaels, Denton, Ridgely, Chester, Chestertown, Stevensville, and Centreville. Mileage reimbursement is included.

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience as a bank teller. Bachelors degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.

Compensation:

• The pay range for this position is $21.00 to $23.00 hourly. 
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.