Technical Support IT Service Desk / Helpdesk Office 365 Active Directory Pune

Hiring Technical Support IT Service Desk / Helpdesk | Office 365 | Active Directory | Pune

Location:

Pune

Experience Salary

• 1 to 2 Years Up to 5.5 LPA
• 2 to 5 Years Up to 7 LPA

Shift

Rotational Shift (International Time Zones)

Job Description

We are hiring experienced professionals for Technical Support / IT Service Desk / IT Helpdesk roles with expertise in Office 365, Active Directory, Ticketing Tools, and Voice Support .

Eligibility

• Graduate with 1 to 5 years of experience in Technical Support / IT Service Desk / IT Helpdesk
• Experience with ticketing tools is mandatory
• Strong technical troubleshooting and communication skills

Key Responsibilities

• Provide remote support for laptops, desktops, printers, LAN, and enterprise applications .
• Troubleshoot Windows OS (XP10) and MS Office 365 applications including Outlook, Teams, Skype, and SharePoint.
• Support Windows, iOS, and Android devices for end users.
• Manage Active Directory (AD) tasks including:
• User account creation/modification
• Password resets
• Group policies
• Access management
• Handle authentication issues such as:
• Login failures
• Account lockouts
• MFA / SSO troubleshooting
• Resolve BitLocker issues, patch updates, registry fixes, and virus/security troubleshooting .
• Perform basic network troubleshooting including VPN, TCP/IP, DNS, IP addressing, and Wi-Fi.
• Gain exposure to network security, firewalls, routing, switching, and data center networking .
• Work on ticketing tools like:
• ServiceNow
• Remedy
• Freshservice
• Jira
• Ensure SLA adherence and deliver high-quality technical/customer support.

Apply Now

9743779000

whmshineprofiles@gmail.com

If interested pl send resume

www.whitehorsemanpower.in

White Horse Manpower Consultancy Private Limited

This job is provided by Shine.com