Role Overview
Shine.com is hiring a entry-level Technical Support IT Service Desk / Helpdesk Office 365 Active Directory Pune. This is a full-time role in IN. Part of Shine.com's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Hiring Technical Support IT Service Desk / Helpdesk | Office 365 | Active Directory | Pune
Location:
Pune
Experience Salary
- 1 to 2 Years Up to 5.5 LPA
- 2 to 5 Years Up to 7 LPA
Shift
Rotational Shift (International Time Zones)
Job Description
We are hiring experienced professionals for Technical Support / IT Service Desk / IT Helpdesk roles with expertise in Office 365, Active Directory, Ticketing Tools, and Voice Support .
Eligibility
- Graduate with 1 to 5 years of experience in Technical Support / IT Service Desk / IT Helpdesk
- Experience with ticketing tools is mandatory
- Strong technical troubleshooting and communication skills
Key Responsibilities
- Provide remote support for laptops, desktops, printers, LAN, and enterprise applications .
- Troubleshoot Windows OS (XP10) and MS Office 365 applications including Outlook, Teams, Skype, and SharePoint.
- Support Windows, iOS, and Android devices for end users.
- Manage Active Directory (AD) tasks including:
- User account creation/modification
- Password resets
- Group policies
- Access management
- Handle authentication issues such as:
- Login failures
- Account lockouts
- MFA / SSO troubleshooting
- Resolve BitLocker issues, patch updates, registry fixes, and virus/security troubleshooting .
- Perform basic network troubleshooting including VPN, TCP/IP, DNS, IP addressing, and Wi-Fi.
- Gain exposure to network security, firewalls, routing, switching, and data center networking .
- Work on ticketing tools like:
- ServiceNow
- Remedy
- Freshservice
- Jira
- Ensure SLA adherence and deliver high-quality technical/customer support.
Apply Now
9743779000
whmshineprofiles@gmail.com
If interested pl send resume
www.whitehorsemanpower.in
White Horse Manpower Consultancy Private Limited
This job is provided by Shine.com
Frequently Asked Questions
How do I apply for the Technical Support IT Service Desk / Helpdesk Office 365 Active Directory Pune position at Shine.com?
Use the Apply button above to submit your application directly to Shine.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support IT Service Desk / Helpdesk Office 365 Active Directory Pune position at Shine.com located?
This position is based in IN. Shine.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support IT Service Desk / Helpdesk Office 365 Active Directory Pune at Shine.com earn?
Shine.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support IT Service Desk / Helpdesk Office 365 Active Directory Pune role at Shine.com posted?
This role was posted on April 26, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Support IT Service Desk / Helpdesk Office 365 Active Directory Pune role at Shine.com entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Shine.com has listed.
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