Customer Support Executive

Industry: NBFC / Fintech

Experience: 1 to 5 Years

Location: Daryaganj, Delhi

Budget: Upto 3 Lpa

Preferred Immediate Joiner

Email - ganeshbahadur.thapa@white-force.in

Contact no. - 7415074707

Job Summary

We are looking for a proactive and customer-focused Customer Service/Support

Executive with prior experience in the NBFC or Fintech sector. The ideal candidate will have strong expertise in handling inbound and outbound calls using dialer systems, along with excellent email communication skills to resolve customer queries efficiently.

Key Responsibilities:

Handle inbound and outbound customer calls related to loans,

repayments, account queries, and services

Manage high-volume call flow using auto/manual dialer systems

Provide accurate information and resolution to customer concerns in a timely manner

Draft and respond to customer emails professionally and effectively

Maintain proper records of interactions in CRM systems

Follow up with customers for pending issues, documentation, or payments

Ensure adherence to company policies, compliance, and regulatory guidelines

Escalate complex cases to relevant departments when required

Achieve individual and team performance metrics (TAT, quality, CSAT, etc.)

Required Skills Qualifications:

Mandatory experience in NBFC or Fintech industry

Strong experience in call handling (inbound outbound)

Hands-on experience with dialer systems

Excellent verbal and written communication skills

Proficiency in email drafting and customer correspondence

Basic knowledge of financial products (loans, credit, EMI structures, etc.)

Familiarity with CRM tools and MS Office

Ability to handle pressure and multitask effectively

Preferred Attributes:

Customer-centric mindset with problem-solving attitude

Good listening and interpersonal skills

Ability to work in a fast-paced environment

Strong attention to detail and accuracy

Education

:

Graduate in any discipline (preferred: Commerce, Finance, or related field)

Key Performance Indicators (KPIs):

Call handling efficiency

Customer satisfaction (CSAT)

First Call Resolution (FCR)

Email response TAT

Compliance adherence

Preferred Immediate Joiner

Email - ganeshbahadur.thapa@white-force.in

Contact no. - 7415074707

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