Specialty Pharmacy Technician (Refill Calls)

Irving, TXPosted Yesterday

Role Overview

Shieldshealthsolutions is hiring a entry-level Specialty Pharmacy Technician (Refill Calls). This is a full-time hybrid role, based in Irving. Part of Shieldshealthsolutions's Pharmacy hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Join our Shields team today!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

$1,000 Sign On Bonus! Plus potential Quarterly Bonus incentives!

Schedule: In Office, Monday - Friday, 9:00AM - 6:00PM (potential for hybrid schedule)

Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification Required.

What You’ll Do:

Provide compassionate, knowledgeable assistance to patients, providers, and staff.
Make outbound refill calls and process requests promptly.
Answer and triage incoming pharmacy calls.
Clarify prescription orders with pharmacists or clinicians.
Coordinate medication refills and complete accurate data entry.
Assist with claim adjudication and troubleshoot rejected claims.

What You’ll Get:

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs

What You Need:

State-registered (Texas) Pharmacy Technician; CPhT required
2+ years of experience as a pharmacy technician required; 5+ years preferred
High School Diploma or GED Required
Strong communication, organization, and tech skills
Empathy, integrity, and a team-first mindset

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Shieldshealthsolutions

Shieldshealthsolutions

PharmacyHybrid

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Frequently Asked Questions

How do I apply for the Specialty Pharmacy Technician (Refill Calls) position at Shieldshealthsolutions?

Use the Apply button above to submit your application directly to Shieldshealthsolutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Specialty Pharmacy Technician (Refill Calls) role at Shieldshealthsolutions remote or in-office?

This is a hybrid role based in Irving. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

What does a Specialty Pharmacy Technician (Refill Calls) at Shieldshealthsolutions earn?

Shieldshealthsolutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Specialty Pharmacy Technician (Refill Calls) role at Shieldshealthsolutions posted?

This role was posted on July 8, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Specialty Pharmacy Technician (Refill Calls) role at Shieldshealthsolutions entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Shieldshealthsolutions has listed.

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