Product Delivery Specialist (R4911)

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description

The Product Delivery Specialist is a highly detail-oriented, self-driven operator responsible for ensuring the accurate, complete, and on-time delivery of complex products to customers. This role owns critical aspects of the delivery lifecycle, including sales order documentation, inventory validation, defect tracking, and customer-facing acceptance activities. The ideal candidate thrives in a fast-paced environment, can manage multiple parallel workstreams without losing precision, and requires minimal oversight to execute at a high level. They will interface directly with customers during Factory Acceptance Testing (FAT) and occasional on-site acceptance events, ensuring a seamless and professional delivery experience. This individual works cross-functionally with production, quality, engineering, and maintenance teams to resolve issues, improve upstream processes, and uphold a high bar for product quality and customer satisfaction.