Automotive Live Chat Engagement Specialist

Drive customer interactions as a Live Chat Specialist focused on lead generation and appointment setting. Leverage communication skills to deliver fast, professional support for digital inquiries. In this full-time role, you'll engage with customers through live chat, ensuring a seamless online experience that maximizes sales opportunities.

Your primary responsibilities will include qualifying leads, setting appointments, and maintaining accurate CRM data. The ideal candidate will demonstrate strong multitasking abilities and a commitment to meeting dealership targets. Key Responsibilities:

• Manage inbound live chat inquiries promptly
• Qualify customers to identify sales opportunities
• Schedule high-quality appointments with the Sales Team
• Follow scripts and standards for effective communication
• Maintain organized customer records in the CRM Requirements:
• Experience in automotive sales preferred
• Ability to manage several simultaneous conversations
• Familiarity with CRM and chat systems desired
• Detail-oriented with strong note-taking skills

Valid driver’s license in good standing Utilize your communication expertise to enhance customer engagement and drive appointment success in a fast-paced automotive environment.