Product technical support engineer

Product Technical Support Engineer

The Servitek FOUSSIER team is looking for a passionate and detail-oriented Product Technical Support Engineer to join our growing team. The selected candidate will play a key role in the development, integration, and technical support of our product lines — both with our customers and our internal teams.

The Product Technical Support Engineer will be involved in all stages of the product life cycle, from design to integration, acting as a bridge between customer technical requirements and the company's internal capabilities.

Location: 181 Bishop St. N, Alexandria

Main Responsibilities

· Customer Technical Support

Respond to technical inquiries related to our products and their integration into customer systems.

Collaborate with customers to develop solutions tailored to their specific needs.

· Product Development and Integration

Participate in the development and integration of new products within our portfolio.

Prepare technical drawings, plans, and specifications as required.

Ensure technical compatibility between our products and customer systems.

· Internal Support

Provide technical support to the sales, purchasing, and marketing teams.

Contribute to the technical training of internal staff to enhance product understanding and presentation.

Participate in the creation of technical documentation (data sheets, installation guides, etc.).

· Continuous Improvement

Identify opportunities for improvement in existing products.

Collaborate with suppliers and technical partners to optimize the solutions offered.

Profile

Bachelor's degree in Mechanical, Industrial, or equivalent Engineering discipline.

Junior engineers are welcome.

Relevant experience in technical support, product design, or product integration (an asset).

Excellent command of CAD software (e.g. SolidWorks, AutoCAD).

Ability to read, interpret, and create technical drawings and specifications.

Strong communication skills and ability to explain technical concepts clearly.

Team-oriented with strong collaboration skills across departments.

Bilingual (French / English), spoken and written.

Benefits

25$ to 35$ per hour

In-house training

Profit-sharing program

Two additional paid days off during the holiday season

Sick days that can be taken or paid out at year-end

Group insurance after 6 months of continuous service

Company events

On-site parking

3-month probationary period

Work Schedule

40 hours per week, Monday to Friday, 7:30 a.m. to 4:30 p.m.

About Us

Servitek FOUSSIER is a family-owned Quebec company specializing in weatherstripping and architectural hardware, with over 30 years of experience.

We promote a culture based on mutual trust and transparency, fostering a healthy and fulfilling work environment. Joining our team means becoming part of a dedicated and passionate community where everyone is encouraged to develop their potential and actively contribute to our shared success.

Together, let's be more talented

To learn more about our company and our great team, visit our LinkedIn page and our website.

Our head office is located at 1901 Dagenais Blvd. West, Laval.

Apply Now

Send us your résumé and a cover letter indicating the job title in the subject line.

Job Type: Full-time

Pay: From $45,645.18 per year

Work Location: In person