We are seeking a Technical Lead Site Reliability Engineer to drive reliability and optimize our expanding infrastructure. You'll work cross-functionally to create alignment and deliver results alongside builders who have helped to shape the success of companies such as Google, Okta, AWS, Snowflake.

We are looking for someone with experience leading small teams and has a technical leadership mindset as we grow the team. We are building the next generation data security platform for the multi-cloud era - will you join us?

You will:  

As the technical lead of the Site Reliability Engineering team, you will wear many hats, but core responsibilities will include:

• Hands on role helping lead a team to keep all services and other production systems running smoothly
• Prepare, evaluate and maintain tools supporting and processing automation for SaaS product release
• Design, manage, execute tools and build scripts to automate the process of creating different product packages
• Work on tooling for CI and the build system
• Improve the operation processes for deployments and upgrades
• Work closely with the Platform team maintaining the software delivery pipeline
• Implement and manage Continuous Integrations capability
• Develop dashboards to quantify the efficiency of internal processes continuously
• Document processes for support and create, maintain and execute run-books for identified situations
• Participate in an on-call rotation where you will both respond to and command incidents

• Experience:

• 12+ years of experience in Site Reliability Engineering
• 3+ years experience working with cloud platform and cloud automation tools especially in AWS
• Experience and interest in SRE leadership
• Strong experience with Kubernetes, Linux, AWS networking(VPC) and Terraform
• Experience with the GitOps model for deployment
• Familiarity with distributed version control

• Other:

• Bazel and Helm experience a plus
• Understanding of software configuration best practices
• Ability to wear multiple hats in a fast-paced environmentHands-on, “can do” attitude and a bias for action
• Low ego and high intellectual curiosity

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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