Senior CRM Account Executive

Full Timesenior

New York, New York, United StatesPosted 6 days ago

Role Overview

ServiceNow is hiring a Senior CRM Account Executive. This is a full-time role in New York, New York. posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

AEPipelineROIORCompensationBenefitsIPSr

Job description

The Sr. CRM Account Executive will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action.

What you get to do in this role:

Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

For positions in this location, we offer a base pay of $139,400 - $230,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

About ServiceNow

ServiceNow

servicenow.com

On-site

227 other open roles at ServiceNow on TryApplyNow.

View all 228 roles at ServiceNow Visit website

Frequently Asked Questions

How do I apply for the Senior CRM Account Executive position at ServiceNow?

Use the Apply button above to submit your application directly to ServiceNow. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior CRM Account Executive position at ServiceNow located?

This position is based in New York, New York. ServiceNow has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior CRM Account Executive at ServiceNow earn?

ServiceNow has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior CRM Account Executive role at ServiceNow posted?

This role was posted on July 10, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior CRM Account Executive role at ServiceNow require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. ServiceNow lists their specific requirements in the description below, so review the must-have qualifications closely before applying.