Manager, GTM - Field Readiness

West Palm Beach, Florida, United StatesPosted 5 days ago

Role Overview

ServiceNow is hiring a mid-level Manager, GTM - Field Readiness. This is a full-time role in West Palm Beach, Florida. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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SaaSORIPDefineGTMInfluenceEnsuringKPI

Job description

What you get to do in this role:

Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.
Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch
Ensuring comprehensive planning including post sale readiness
Define & manage KPI’s (leading, lagging indicators) across product lifecycle
Accountable for identifying and driving action plans cross-functionally to improve KPI’s
Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
Lead NPI launches, refining & optimizing processes
Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
Deliver progress updates to stakeholders and leadership
Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proven experience in product release management and launching SaaS offers
Strong program/project management skills & strong facilitation skills
Leading diverse, high performing matrixed teams
Highly analytical, fact driven, and process orientated mindset
Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
Well-versed in SaaS business processes and customer lifecycle.
Ability to challenge the status quo and develop mindshare to drive towards a common goal
Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Frequently Asked Questions

How do I apply for the Manager, GTM - Field Readiness position at ServiceNow?

Use the Apply button above to submit your application directly to ServiceNow. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Manager, GTM - Field Readiness position at ServiceNow located?

This position is based in West Palm Beach, Florida. ServiceNow has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Manager, GTM - Field Readiness at ServiceNow earn?

ServiceNow has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Manager, GTM - Field Readiness role at ServiceNow posted?

This role was posted on July 17, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.