Technical Support Specialist II (Hybrid)

Arlington, Virginia, USPosted Yesterday

Role Overview

Serigor, Inc. is hiring a mid-level Technical Support Specialist II (Hybrid). This is a full-time hybrid role, based in Arlington. Part of Serigor, Inc.'s Security hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Security roles is $100k-$150k (based on 169 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

Job Title: Technical Support Specialist II (Hybrid)

Location: Arlington, VA 22202

Duration: 12 Months

Job Description

The Client seeks Technical Support Specialists II that are highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technicians to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, technicians should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.

*This position will normally be from 8:00 AM - 4:30 PM (5 days a week) OR 12 PM - 8:30 PM (5 days a week).

On occasion, the selected candidate may be asked to work outside of their regularly scheduled hours to provide coverage as needed. This position requires flexibility to work various shifts across a 24-hour period. The possible shifts during the 24-hour period are below. The candidate will be assigned to one of these schedules on a long-term basis. However, this is a 24-hour operation, and the candidate might be asked to work a different shift, based on the list below, due to operation necessity.

Standard Schedule (8-hour shifts):

8:00 AM - 4:30 PM
12:00 PM - 8:30 PM
10:00 PM - 6:30 AM

Alternative Schedule (10-hour shift):

5:00 AM - 3:30 PM (4 days per week)
8:00 PM - 6:30 AM (4 days a week)

All shifts include a 30-minute unpaid lunch break.

General Experience:

Progressive and continuous experience providing technical support.
Seasoned resolving complex troubleshooting, tracking, and analyzing logs.
Experienced coordinating with third-party components (AWS, GCP, CBP, Airlines Departure Control Systems support, Client IT Help Desk)
Working knowledge of Node.js, Angular, application security framework, Ionic, JavaScript Object Notation [JSON], real-time databases, Hyper Text Markup Language [HTML5], CSS3, GIT, Web Application Program Interfacing [API], Chrome OS, Drupal, Workday, Salesforce, LocusLabs, AWS, Swift, Azure, Google Cloud, SharePoint, O365, GIS, EAM/CMMS, CLMS, PLC and BAS, MUFIDS, CUPPS, IoT, Client systems, SAML2.0, OAuth 2.0, and other Web Authentication and Authorization techniques.
Comfortable conducting ad-hoc training for end-users and product demonstrations.

Minimum Qualifications:

3 years of progressive and continuous experience providing technical support.
Must hold an A+ certification.

About Serigor, Inc.

Serigor, Inc.

serigor.com

SecurityHybrid

All open roles at Serigor, Inc.Visit website

Frequently Asked Questions

How do I apply for the Technical Support Specialist II (Hybrid) position at Serigor, Inc.?

Use the Apply button above to submit your application directly to Serigor, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Technical Support Specialist II (Hybrid) role at Serigor, Inc. remote or in-office?

This is a hybrid role based in Arlington. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

What does a Technical Support Specialist II (Hybrid) at Serigor, Inc. earn?

Serigor, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Technical Support Specialist II (Hybrid) role at Serigor, Inc. posted?

This role was posted on July 12, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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