Desktop Support

Position Title: Desktop Support

Location: Fairfax County, VA (Onsite)

Clearance Requirements: None

Position Status: Contract

Pay Rate: $20 - $24 per hour

Position Description

We are seeking a customer-focused IT Support Specialist to provide frontline technical support for end users in a fast-paced enterprise environment. This role is ideal for professionals who enjoy solving technical challenges, delivering excellent customer service, and supporting modern workplace technologies.

The successful candidate will troubleshoot hardware, software, and connectivity issues while ensuring a seamless user experience across Windows systems and Microsoft 365 applications. You will collaborate closely with cross-functional teams, follow established support procedures, and contribute to maintaining secure and efficient IT operations.

This position offers an opportunity to work with enterprise tools, remote support technologies, and cybersecurity best practices while expanding technical expertise in a collaborative environment.

Key Responsibilities

• Provide Tier 1/Tier 2 technical support for hardware, software, and system-related issues
• Diagnose and resolve Windows 11 endpoint issues and user environment problems
• Troubleshoot VPN connectivity, including Palo Alto GlobalProtect client support
• Support Microsoft 365 applications including Outlook, OneDrive, and Microsoft Teams
• Manage and resolve incidents using ServiceNow or similar ticketing systems
• Assist users with password management, MFA setup, and cybersecurity best practices
• Perform basic network troubleshooting (IP addressing, DNS connectivity issues)
• Deliver exceptional customer service with clear communication and professional interaction
• Follow standard operating procedures and document resolutions accurately
• Collaborate with internal IT teams to escalate and resolve complex technical issues

Required Qualifications

• Strong communication and customer service skills with a professional and collaborative approach
• Experience troubleshooting hardware and software issues in an enterprise environment
• Hands-on experience supporting Windows 11 operating systems
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
• Experience using ITSM/ticketing platforms such as ServiceNow
• Basic networking knowledge (IP, DNS fundamentals)
• Foundational cybersecurity knowledge (MFA, phishing awareness)
• Ability to work effectively in a fast-paced, team-oriented environment
• Detail-oriented with strong problem-solving skills

Preferred Qualifications (Nice To Have)

• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals
• Experience with ConnectWise Remote Support tools
• Familiarity with CyberArk Workforce Password Management
• Experience supporting Citrix VDI environments

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.