Technical Support Specialist, Remote Vancouver, Toronto or Qc

Technical Support Representative - Remote Vancouver or Toronto or Quebec

CAMACC Systems is part of Securitas Technology’s Canadian division. We are an advanced technology company that builds and installs custom video surveillance gear, including cameras and storage hardware, as well as the world’s best software to integrate and drive the entire system. We use technology to get a clear picture of the world to improve safety, security, and operational efficiency across many sectors.

• *SUMMARY**:
• *RESPONSIBILITIES**:
• Accurately log and document work history on all tickets.
• Pro-actively communicate with customers on the progress of open-ticket issues.
• Pro-actively communicate with service and other departments to ensure customer issues are fully resolved as fast as possible.
• Acquire an active and accurate knowledge of all products and services.
• Effectively manage problems through all phases - analysis, resolution, trouble shooting, & root cause analysis.
• Participate in the 24x7 on-call support of the service environment.
• Other duties as assigned by management.
• *REQUIREMENTS**:
• Able to work independently - must be self-motivated and demonstrate initiative.
• Excellent troubleshooting and problem-solving abilities.
• Excellent verbal and written communications skills.
• Able to multitask and prioritize workload.
• Able to integrate and work efficiently in a remote team environment.
• Able to interact well with others and possess a clear understanding of customer service and support.
• Good working knowledge of LAN'WAN technology - experience with TCP/IP.
• Capable of working extended hours as required - including off-hours, on-call, and weekends.
• Strong familiarity with Windows OS versions - Windows 7, Windows 10, Windows 11.
• Experience with troubleshooting CCTV and access control systems using remote access technologies.
• Industry recognized certifications related to computer hardware, and networking, security.
• 3xLogic, Genetec, Lenel, Salient or Verint certifications a plus.
• *Benefits**:
• Flexible Work Arrangements
• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities
• *_

Securitas Technology is an equal opportunity employer and is committed to equity in employment and foster a barrier free environment. If accommodation is required at any point in the recruitment process, please contact a member of the Recruitment team._