Desktop Support Engineer

Overview

Join our dynamic team as a Desktop Support Engineer and become a vital part of delivering exceptional IT support across our organization! In this role, you will be the go-to expert for troubleshooting, maintaining, and optimizing desktop environments, ensuring seamless technology operations for all users. Your energetic approach and technical expertise will empower colleagues to work efficiently and confidently with their devices and software. This position offers an exciting opportunity to work with cutting-edge technology, develop your skills in a fast-paced environment, and contribute to the smooth functioning of our IT infrastructure.

Duties

• Provide comprehensive technical support for desktop computers, laptops, mobile devices, and peripherals across multiple operating systems including Windows, macOS, and Linux.
• Troubleshoot hardware issues related to computer hardware components, printers, and other peripherals to minimize downtime.
• Manage software installations, updates, and configurations using tools like SCCM (System Center Configuration Manager) and ServiceNow.
• Support network connectivity by diagnosing and resolving issues related to LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network administration.
• Maintain user accounts and permissions through Active Directory and assist with password resets or access issues via BMC Remedy or Help Desk systems.
• Assist in the management of IT infrastructure including Windows Server environments, DNS configurations, and network security measures such as firewalls.
• Collaborate with team members on incident resolution using Jira or ServiceNow platforms while documenting solutions clearly for future reference.
• Support the deployment and maintenance of mobile devices and ensure security protocols are followed to protect organizational data.
• Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security.

Experience

• Proven experience providing technical support in a fast-paced IT environment with a focus on desktop support.
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions, and Windows Server platforms.
• Hands-on experience troubleshooting software issues related to Microsoft Office suite, email clients, VPNs, firewalls, DNS settings, TCP/IP networking protocols, and Active Directory management.
• Familiarity with computer hardware components such as motherboards, RAM, storage devices, printers, and mobile devices.
• Experience managing IT infrastructure components including LAN/WAN networks, network administration tasks, and server environments.
• Proficiency with remote support tools such as SCCM or BMC Remedy for issue resolution and asset management.
• Excellent communication skills coupled with a customer service-oriented mindset to effectively assist users at all levels of technical proficiency.
• Ability to analyze complex problems quickly while maintaining a positive attitude under pressure. Join us in delivering outstanding IT support that keeps our organization running smoothly! We’re looking for passionate professionals eager to grow their expertise while making a real impact through energetic problem-solving and dedicated service delivery.

Job Types: Full-time, Permanent, Fixed term contract

Pay: $18.34-$45.00 per hour

Work Location: Remote