Manager Employer Advisory Centre

Permanent Appointment

Regina Head Office

Job Summary

Reporting directly to the VP, Prevention and Employer Services, this position

will oversee the provision of advice and support services to employers seeking

to understand the processes and decision making of the Saskatchewan Workers’

Compensation Board. This role oversees the Employer Advisory Centre (EAC) which

serves as an independent body offering education and support to Employers in

resolving disputes with the WCB. This team will work in an advisory role with

Employers in navigating the employer appeal process.

Duties & Responsibilities:

1. Promotes the Employer Advisory Centre’s mandate, resources, and services to

customers and the general public.

2. Develop programs and resources to educate Employers on WCB decisions,

policies, practices/procedures and assist them in resolving issues with WCB

staff at an informal stage prior to proceeding with formal appeal options.

3. Develop and deliver a suite of services to Employers including: intake and

triaging processes; review and advisory services on employer account issues

and decisions and claim issues and decisions; assisting the Employer with

claim file document requests; assessing merit for the Employer to appeal a

WCB decision; and guiding the Employer through the process of drafting and

filing a WCB Appeal where necessary.

4. Provide educational information to Employers on WCB supports and services

related to disability prevention, return-to-work, effective claims

management, and appeals including connecting them with other related

resources and supports within WCB.

5. Ensure department and individual service excellence standards are achieved

through the establishment and performance of a quality assurance function

relative to the services provided by the team.

6. Deal with customer escalations in a timely and effective manner, as

required.

7. Develops and implements strategic plans and operational budgets for the EAC

that are aligned with the strategic direction of the organization.

8. Develops, implements and manages an integrated human resource management

plan for the EAC ensuring that they are linked to corporate strategies.

This includes staffing, training and development including regular coaching

of staff, organizational and management development, succession planning

and performance management.

9. Builds, maintains and promotes positive and effective working relationships

with all customers, stakeholders and community partners.

10. Establishes strong working relationships across WCB to inform system and

process improvements.

11. Promotes and ensures adherence to the principles of natural justice and

WCB’s compliance with the legal framework, policies, standards and

procedures within applicable privacy legislation.

12. Ensures a safe and healthy working environment in areas of responsibility

through the development of a safety culture.

13. Performs other related duties as required.

Qualifications

In addition to the Behavioural & Technical Qualifications (Competencies) the

following Education, Experience, Designation/Licenses are desirable:

A bachelor’s degree in social work, industrial relations, public administration,

law or other related field of study. Five to seven years progressively

responsible experience in insurance claims, appeals and/or tribunal functions.

Experience in advisory work or public relations, law, privacy and/or a relevant

designation (i.e. Chartered Insurance Professional, Certificate in Tribunal

Administrative Justice, etc.) would be considered an asset.

A combination of education and related experience may be considered.

Application Deadline: July 19, 2026

It is the responsibility of the applicant to ensure that the application is

received through the online application system prior to close. Each application

must include a cover letter explaining how each qualification is met and an

updated resume.

The Saskatchewan Workers' Compensation Board is committed to achieving a

representative workforce. Members of designated groups (women, aboriginal

people, people with disabilities and visible minorities) are encouraged to

apply.