UX Product Designer

Build it, Ship it, Own it

At Sangoma, we build the technology that keeps businesses connected. Every call, every transfer, every interaction matters. This role sits at the center of that experience. You'll be shaping how real work gets done, on devices used every day in high-stakes environments. From front desks to contact centers, your work will define how quickly, clearly, and reliably people communicate. If you care about clarity, speed, and systems that just work, this is your space. We are looking for an experienced UX Product Designer to play a critical role in shaping the user experience of Sangoma's desk phones and telephony devices, focused on embedded, hardware-contained device experiences.

Sangoma is dedicated to empowering organizations through reliable Unified Communications, UCaaS, CCaaS, VoIP, and Hybrid solutions. In this role, you will focus on how our desk phone products work, not just how they look—designing clear, efficient, and predictable iteraction models for task-critical communication workflows. While this is a remote position, we are looking for someone in either eastern or central time zones.

Requirements

Your Role:

Design how communication actually happens

Own the end-to-end UX of Sangoma's desk phone and device experiences, from interaction models to execution

Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations

Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more

Create clear, scalable interaction patterns that prioritize speed, predictability, and low cognitive load

Translate complex communication workflows into simple, intuitive user experiences

Develop UX artifacts including flows, wireframes, interaction specs, and system behaviors

Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production

Work with Product to align UX decisions with real-world usage, customer needs, and business outcomes

Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios

Contribute to usability testing and iterate based on real user behavior

Help drive consistency and usability across Sangoma's broader device ecosystemYou will be responsible for defining and evolving the interaction models, task flows, and usability foundations of Sangoma's phone firmware and device interfaces.

Requirements

1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design

You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior

Demonstrated experience designing, task-focused, workflow-driven interfaces

Strong understanding of human-computer interaction (HCI) principles, including cognitive load, affordances, and error prevention

Comfortable prioritizing clarity, reliability, and speed of use over visual expressiveness when necessary

Ability to communicate UX rationale clearly to engineers and non-design stakeholders

Proficiency with design tools such as Figma, Sketch, or similar

Experience working in cross-functional Agile product teams

Preferred

Experience with telephony, VoIP, or enterprise communications products

Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems

Understanding of localization and internationalization considerations

Prior exposure to usability testing or field studies in enterprise or operational environments

Benefits

What We Offer

Extended Healthcare Plan (Medical, Disability, Dental & Vision)

RPP - Group RRSP

Group Life - AD&D - Critical Illness Insurance

Paid Time Off Benefits

Work From Home - Flexible hours

Entrepreneurial work environment partnered with high growth career opportunities

We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $116,000 to $130,000 CAD per year, commensurate with experience, qualifications, and location

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.