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Customer Support Analyst

Safran
Full Timemid
Alexandria, Virginia, US$60k – $88kPosted March 2, 2026

Job Description

Safran is a global leader in high-technology, operating in the aviation, defense, and space markets.

Customer Support Analyst Job Description

The Customer Support Analyst plays a critical role in our Actuation Service Desk cross-disciplinary team. The team works with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, and brokers to provide support for their aftermarket MRO and spares orders.

  • The Customer Support Analyst will manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for various Actuation Systems customers worldwide.
  • Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, and brokers providing support for their aftermarket MRO and spares orders.
  • C communicat!e wit custo!ers by telephon!, or electronically to provid!'

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