Application Support Analyst

**Job Summary**

**WHAT IS THE OPPORTUNITY?**

**WHAT WILL YOU DO?**

• Investigate, resolve, and report on low and medium complexity technical issues
• Work with Business clients to understand priorities and impact of their issues, and provide timely and accurate status of critical systems processes to management and end-users
• Work closely with FIAT Application Custodians to understand the drivers behind their KPIs, and share potential issues and improvement opportunities across the team (Continuous Improvement)
• Help enforce and improve the FIAT Support Framework (a key differentiator at RBC) by creating and modifying processes and procedures, producing various reports and metrics, and providing daily dashboards and other information.
• Help track critical artifacts such as OLA and SLA documents, communication templates, Post Incident reviews
• Help to produce presentations and reports for the Senior Management Team (SMT), often working directly with them if required, and help create and present metrics and other information to the FIAT Application Custodians on a regular basis

**WHAT DO YOU NEED TO SUCCEED?**

**Must have**:

• A good understanding of statistics and trend analysis, strong Math skills
• Strong MS Office skills, particularly with Excel, PowerPoint, and Access. VBA knowledge is a definite asset
• The ability to work under pressure and with aggressive deadlines, and at times work outside of normal Business hours
• Strong analytical skills and strong communication skills, comfortable speaking with and working with senior staff

**Nice-to-have**:

• Experience with ServiceNow
• VBA experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

LI-Hybrid

LI-POST

TechPJ

**Job Skills**

Computer Operations, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP)

**Additional Job Details**

**Address**:

175 WESTERN PKY:BEDFORD

**City**:

BEDFORD

**Country**:

Canada

**Work hours/week**:

37.5

**Employment Type**:

Full time

**Platform**:

TECHNOLOGY AND OPERATIONS

**Job Type**:

Regular

**Pay Type**:

Salaried

**Posted Date**:

2024-10-18

**Application Deadline**:

2024-10-31

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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