International Operations Coordinator

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Nature & Scope → Your Role at Roots

The International Operations Coordinator is a member of China eCommerce team, reporting directly to the Director of International Business Development. The International Coordinator plays a key role in supporting global operations, ensuring seamless collaboration across logistics, e-commerce, marketing, and administrative functions. This role requires strong attention to detail, organizational skills, and the ability to coordinate with cross-functional teams to drive efficiency and enhance international business processes.

Key Responsibilities → How You’ll Make an Impact

• Optimize invoice and packing list templates, ensuring accurate and timely processing.
• Coordinate with finance and admin teams to maintain accurate monthly invoices and gifting inventory reports.
• Streamline vendor coordination, including managing the China hangtag process and ensuring smooth collaboration with partners.
• Maintain and update the product Masterfile and style mapping, ensuring accuracy in shared product data.
• Oversee marketing asset coordination with partners to support product launches.
• Manage the design, sourcing, and pricing of e-commerce packaging, leading to successful implementation.
• Collect and analyze product quality feedback, liaising with vendors and internal teams to drive improvements.
• Collaborate with IT and Technical Design teams to automate product measurement data retrieval, enhancing efficiency.
• Organize and share e-commerce and campaign images with partners to maintain brand consistency.
• Review social media content to ensure alignment with brand guidelines and market preferences.
• Assist in short video production, optimizing processes for efficiency and quality.
• Coordinate SMU sample requests with studio and sample teams to support marketing campaigns.

Qualifications & Experience → The Skills You Bring

• Bachelor’s degree in business, marketing, supply chain, or a related field.
• 2+ years of experience in an administrative, e-commerce, logistics, or marketing support role.
• Strong organizational and multitasking skills with a keen eye for detail.
• Excellent communication and collaboration abilities, working effectively with global teams.
• Proficiency in Microsoft Excel, project management tools, and ERP systems is an asset.
• Experience with e-commerce platforms and marketing asset coordination is preferred.
• Ability to analyze data, identify trends, and optimize processes.
• Fluent in English and Mandarin Chinese; Mandarin is required.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.