Director, Platform Operations – Payments & Commerce

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San Jose, CaliforniaPosted Today

Role Overview

Roku is hiring a Director, Platform Operations – Payments & Commerce. This is a full-time role in San Jose, California. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

The Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience. Core Payments supports various teams across Roku; spanning multiple consumer interfaces, including TV, web, mobile, and advertising. These diverse teams have developed unique strategies for selling digital content access, encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company-branded devices, and on-device shoppable ads.

What is the role?

The Director, Platform Operations – Payments & Commerce owns the operating model, governance framework, and operational strategy for Roku's Commerce Platform organization, driving execution discipline and operational readiness across a payments and commerce ecosystem that supports global commerce operations. This leader builds and runs governance frameworks, operating cadences, and executive reporting mechanisms that keep a complex, multi-team organization aligned and accountable across payment methods, processing, payouts, billing, and financial platform systems. The role requires deep partnership across Product, Engineering, Payments, Financial Platform, Revenue Operations, Compliance, and external partners to translate organizational strategy into measurable operational outcomes. This individual owns strategic prioritization and tradeoffs across governance, execution, incident management, and organizational scalability while also carrying leadership oversight across vendor management, fraud program operations, and payments analytics as the function matures. The Director leads the TPM organization supporting Commerce Platform initiatives and mentors and manages the growing Commerce Platform Operations team. This is a high-visibility leadership role that serves as the connective tissue across Roku's Commerce Platform, ensuring consistent execution, operational transparency, and platform resiliency at scale. [Insert Pay Transparency Verbiage Here]

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

Own the operating model, governance framework, and organizational standards for the Commerce Platform organization, including operating mechanisms, decision-making processes, and governance reviews
Lead portfolio governance across strategic initiatives, including portfolio reviews, program prioritization, and resource visibility across the Commerce Platform ecosystem
Provide executive visibility into execution progress, risk, and organizational performance through KPI governance, executive reporting, and leadership updates
Establish and run the organization's operating cadence, including leadership reviews, business reviews, governance forums, and organizational planning rhythms
Maintain platform health monitoring and coverage in partnership with the NOC/monitoring team to ensure consistent visibility into system status
Drive cross-functional accountability across Product, Engineering, Operations, Payments, and Financial Platform, resolving ownership gaps and adjudicating organizational prioritization conflicts
Lead the TPM organization supporting Commerce Platform initiatives across Payments, Financial & Regulatory Compliance, Commerce Systems, and platform modernization programs
Own incident management and operational readiness practices across the Commerce Platform, including incident governance, escalation management, postmortems, and root cause reviews
Drive operational maturity and continuous improvement, including process standardization, governance optimization, and scalability planning
Lead defect and backlog governance, including bug prioritization, aging management, and execution accountability across the platform
Provide leadership oversight across adjacent functions supporting the payments ecosystem, including vendor management, fraud program operations, and payments analytics
Partner with Payments, Financial Platform, Revenue Operations, and Compliance stakeholders to ensure consistent execution, operational transparency, and platform resiliency
Support launch readiness and peak-event readiness for commerce-critical systems and initiatives, coordinating go-live governance and operational readiness validation
Mentor, guide, and manage the Commerce Platform Operations team as the organization scales

What experience would help someone be successful in this role at Roku?

10+ years of experience in operations, technical program management, platform operations, or business operations, including 3+ years in a people leadership or organizational leadership role
Holistic understanding of the payments ecosystem, including payment methods, processing/acquiring, settlement, payouts, billing/invoicing, chargebacks, fraud and risk operations, and regulatory/compliance considerations
Proven track record building and running governance frameworks, operating cadences, and executive reporting mechanisms for a complex, multi-team technical organization
Experience operating in or alongside platform/infrastructure organizations supporting commerce, payments, or financial systems at scale
Strong cross-functional leadership skills, with the ability to align Product, Engineering, Payments, Financial Platform, Revenue Operations, and Compliance stakeholders
Demonstrated experience with incident and escalation governance, risk management, and operational resiliency practices
General working knowledge of vendor management, fraud program operations, and payments analytics, with the ability to lead teams across these functions
Excellent executive communication skills, including experience presenting operational strategy, risks, and performance insights to senior leadership
Direct experience in payments operations, fintech operations, or financial platform operations such as payment gateways, processors, payouts platforms, or billing systems
Experience operating within a streaming, media, ad-tech, or consumer platform environment
Bachelor's degree in Business, Finance, Engineering, or a related field, or equivalent practical experience
Experience standing up or scaling a centralized operations/governance function from the ground up is a plus
Familiarity with launch readiness, peak-event readiness, and platform resiliency programs is a plus
PMP, Six Sigma, or equivalent program/process management certification is a plus

#LI-CU1

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.

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Frequently Asked Questions

How do I apply for the Director, Platform Operations – Payments & Commerce position at Roku?

Use the Apply button above to submit your application directly to Roku. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Director, Platform Operations – Payments & Commerce position at Roku located?

This position is based in San Jose, California. Roku has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Director, Platform Operations – Payments & Commerce at Roku earn?

Roku has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Director, Platform Operations – Payments & Commerce role at Roku posted?

This role was posted on July 22, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.