Sales Order Processing Administrator

We are looking for a Sales Support team member to join a team in Markham, Ontario. This position plays an important role in coordinating order activities, supporting distributor and customer requests, and helping maintain accurate sales-related information across internal systems. The successful candidate will contribute to smooth day-to-day operations by combining strong administrative skills with responsive customer service and close attention to accuracy.Responsibilities:

• Manage incoming purchase orders from authorized distributors and enter them accurately into the order management system while assigning available inventory.
• Prepare and send order confirmations, then coordinate the release of completed orders for shipment.
• Respond to questions related to delivery timelines, shipment progress, and tracking information for domestic and international orders.
• Administer approved pricing exceptions, returns, and stock rotation requests in accordance with established guidelines.
• Share updates on newly introduced products and discontinued items with relevant partners as directed by leadership.
• Create and maintain sell-in and sell-out customer accounts in Salesforce and keep related records current.
• Produce and distribute daily product data feeds for online channels and business partners, and generate price list exports for filing in SharePoint when needed.
• Support customer and distributor inquiries, log complaints accurately, and help keep procedures and documentation up to date.
• Provide additional administrative assistance requested by management and work collaboratively with internal teams to deliver a high standard of service.