THE ROLE:Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!Key ResponsibilitiesDeliver exceptional in-person and online help desk support, resolving technical issues to meet employee needsLogging, tracking, prioritizing, and escalating support tickets as requiredManage employee identities on Microsoft 365 and other SaaS solutionsSupport tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenanceDocument technical issues, solutions, and guidance in our knowledge portal to improve IT processesAssisting with IT security practices, backups, and governance recordsWHY THIS ROLE?This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!