IT Support & Security Analyst

Our client is seeking a versatile and driven IT Support / Cyber Security Specialist to join their team in downtown Ottawa. This primarily on-site role offers a unique opportunity for an IT professional who enjoys working directly with clients, delivering high-quality technical support while developing their expertise in cybersecurity operations.In this dual-function position, you will split your time between troubleshooting technical issues, managing client hardware and equipment, and supporting escalated cybersecurity incidents. You will act as a key follow-up resource after initial alert triage, helping resolve outstanding issues and validating critical system logs and data to support the security team’s investigations. This role provides hands-on mentorship and a strong environment for structured career growth, particularly for those looking to deepen their experience in cybersecurity.Client IT Support & OperationsProvide Level 1 & 2 technical support, troubleshooting and resolving hardware, software, network, and application issues for a diverse client base (on-site)Deliver an exceptional client experience by building strong relationships and bringing a positive, energetic, and customer-focused approach to every interactionManage Microsoft 365 environments, including user account setup, onboarding/offboarding, and access management across Active Directory and Entra IDLead end-user onboarding and offboarding processes, including laptop configuration, imaging, deployment, and secure decommissioningMaintain accurate asset management records, tracking hardware lifecycle, inventory, and client equipmentSupport and maintain client infrastructure and network connectivity to ensure optimal system performance and uptimeManage and support endpoint devices through Microsoft Intune, including device enrollment, configuration profiles, application deployment, compliance policies, and security settings33Cyber Security OperationsAct as a second-level responder by taking ownership of security alerts following initial triageInvestigate and resolve outstanding technical and security issues to ensure full incident remediationCollect, analyze, and validate system logs, endpoint data, and performance metrics to support security investigationsAssist with vulnerability management by reviewing scan results, validating risks, and confirming successful remediation of identified issues