Information Technology Support Specialist

We’re seeking a hands-on IT Support Specialist who thrives in fast-paced environments and enjoys both desk-based and on-site support. This role is ideal for someone proactive, detail-oriented, and confident supporting senior leadership while resolving day-to-day IT issues.

What You’ll Do

• Provide first-level IT support (in-person & remote)
• Troubleshoot hardware, software, network, VPN, and Wi-Fi issues
• Deliver white-glove support to executives and senior leadership
• Configure and deploy laptops, mobile devices, and peripherals
• Support printers, endpoints, and workplace infrastructure
• Manage tickets using Jira or similar systems
• Administer devices via Microsoft Intune / MDM tools
• Assist with employee onboarding & offboarding
• Perform basic infrastructure and hands-on troubleshooting (cabling, workstations)
• Follow up with users to ensure timely resolution

What You Bring

• 2–5 years of IT support / desktop support experience
• Experience supporting executives or senior stakeholders
• Strong knowledge of Microsoft 365 (Outlook, Teams, Excel, Word)
• Familiarity with device management tools (Intune, MDM)
• Working knowledge of Windows, networking, and cloud (Azure is a plus)
• Experience with ticketing systems (e.g., Jira)
• Strong communication skills with a professional, calm, and confident presence
• Ability to multitask and stay organized in a high-pressure environment
• Comfortable with hands-on work and occasional schedule flexibility

Why Join

• High-impact role supporting key business stakeholders
• Opportunity to work in a dynamic, fast-paced environment
• Blend of technical troubleshooting and executive interaction