Information Technology Support Specialist

About the Role

We’re seeking a hands-on Level 1 IT Support Analyst for a temporary contract role based in Belleville, ON. This position provides day-to-day technical support in a Microsoft-focused environment, supporting end users across a wide range of devices, applications, and systems. This is a great opportunity for an individual that is eager in improving their technical skills and looking to gain new experiences within a successful technical environment! If you meet the requirements and are available to start working immediately please apply to the position directly.

What You’ll Do

• Provide Level 1 technical support to onsite and remote users
• Handle 12+ IT support tickets daily; troubleshoot promptly and effectively
• Manage user onboarding/offboarding, account setup, and group policy updates
• Support Microsoft 365, Intune, Active Directory, Exchange, SharePoint
• Troubleshoot Windows OS, hardware, software, connectivity, and printer issues
• Provide mobile device support (Apple, Android, Samsung, Google) via MDM tools
• Work with the MSP partner and IT Director to maintain the Microsoft tenant and follow IT best practices

What You Bring

• Experience with:
• MS 365 / Microsoft ecosystem
• Intune & Active Directory
• Cloud-based systems
• Windows OS
• MDM for Apple/Android/Samsung/Google
• Exchange & SharePoint
• Strong hardware/software troubleshooting ability
• Excellent customer service and communication skills
• Ability to prioritize and resolve multiple tickets daily
• Service-oriented mindset and strong problem-solving skills

📌 Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. This job posting is for a current vacancy with our client