Robert Half is supporting the search for a Help Desk / Desktop Support Analyst on behalf of a confidential organization. This opportunity is ideal for a technology professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and helping maintain a reliable and efficient IT environment.The Help Desk / Desktop Support Analyst will be responsible for delivering day-to-day technical assistance to employees, resolving hardware and software issues, and supporting workplace technology across the organization.Key ResponsibilitiesProvide first-line and second-line technical support for desktops, laptops, mobile devices, printers, and related hardwareRespond to and resolve help desk tickets in a timely and professional mannerTroubleshoot issues related to operating systems, standard business applications, user accounts, and access permissionsSet up, configure, deploy, and maintain end-user devices and peripheralsSupport onboarding and offboarding activities, including account setup, equipment provisioning, and system accessAssist with troubleshooting network connectivity, remote access, and VPN-related issuesMaintain accurate documentation of technical issues, resolutions, inventory, and support proceduresEscalate complex issues when needed and collaborate with other IT team members to ensure timely resolutionContribute to continuous improvement of support processes and user experienceProvide clear and approachable communication to users with varying levels of technical knowledge