Help Desk Analyst I

We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations.Responsibilities:

• Respond to and resolve day-to-day technical support requests, including hardware and software-related issues.
• Troubleshoot Wi-Fi connectivity problems and provide efficient solutions.
• Manage password resets and assist users with account recovery.
• Perform light Active Directory tasks, such as user account modifications.
• Triage and escalate complex tickets to higher-level support teams.
• Maintain detailed records of support activities and ticket resolutions.
• Assist in diagnosing and resolving basic networking issues.
• Provide exceptional customer service while addressing user concerns.
• Identify recurring issues and suggest improvements to prevent future occurrences.
• Collaborate with team members to ensure seamless IT operations across the organization.