Customer Service Representative

Our client is looking for a dedicated Customer Service Representative to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.Responsibilities:Respond to inquiries on membership, registration, and services.Escalate complex issues while maintaining ownership of resolution.Assist with applications and online systems.Review documentation for accuracy and compliance.Process renewals and administrative updates.Maintain accurate records in internal systems.Prepare correspondence and reports.Monitor queues and ensure timely responses.Identify process improvements to enhance service.Participate in team meetings and training.