Customer Service Representative

We are looking for a dedicated and adaptable Customer Service Representative to join our team in Markham, Ontario. In this long-term contract position, you will play a key role in ensuring a seamless experience for customers and distributors within the automotive industry. This opportunity offers a dynamic mix of customer service, remarketing, dealer communication, and collections responsibilities.Responsibilities:

• Provide exceptional customer service by responding to inquiries via chat support, email correspondence, and website interactions.
• Manage and enhance customer experiences while communicating effectively with distributors and dealership representatives.
• Handle remarketing tasks, including coordinating rentals for zero-emission vehicles and supporting affordability initiatives.
• Collect and process information from dealers accurately and efficiently.
• Utilize fleet management technology and mobility platforms to streamline operations.
• Collaborate with a small, close-knit team to align with company culture and goals.
• Schedule appointments and maintain organized records in Microsoft Excel and Word.
• Support data entry and order management processes to ensure accurate documentation.
• Adapt to flexible work hours and participate in intensive training during the initial months.
• Uphold professionalism and customer-friendly communication throughout all interactions.