Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract position with the possibility of becoming permanent, offering an excellent opportunity to contribute to meaningful work while growing your skills. The initial term is three months, with the potential for extension based on performance and business needs.Responsibilities:

• Draft and manage various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.
• Process payments on claims, such as appraisal fees, glass repair invoices, and police report fees.
• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.
• Request official reports, including police and fire incident reports, to support claims investigations.
• Coordinate the dispatch of property damage claim files to legal representatives as required.
• Organize, sort, and distribute incoming correspondence efficiently.
• Make outbound calls to members to gather initial details for new claims reported after-hours or online.
• Respond to inbound calls as needed, ensuring callers are directed to the appropriate department based on their needs.