Application Support Specialist

We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.Responsibilities:

• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.
• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.
• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.
• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.
• Collaborate with internal stakeholders to identify and resolve application performance issues.
• Monitor and support various software applications, ensuring they operate efficiently.
• Maintain Active Directory configurations and permissions to support enterprise operations.
• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.
• Contribute to system upgrades and application enhancements to optimize user experience.