Application Support Consultant, D365 F&O

We are looking for an experienced Application Support Consultant specializing in Dynamics 365 Finance & Operations (D365 F&O) to join our team on a long-term contract basis. This role is focused on providing hands-on stabilization support during the post-implementation hyper-care phase, ensuring a smooth transition for end-users. Based in London, Ontario, this position requires a strong understanding of manufacturing, supply chain processes, and the ability to deliver efficient on-site and remote support.Responsibilities:

• Provide stabilization support for Dynamics 365 Finance & Operations following go-live implementation.
• Troubleshoot application issues and ensure timely resolution to minimize disruptions during the hyper-care period.
• Conduct on-site training sessions for end-users, focusing on production and supply chain modules.
• Collaborate with plant teams to address operational challenges and optimize workflows.
• Deliver customer-focused support, both on-site and remotely, to ensure seamless system adoption.
• Maintain clear documentation of issues, resolutions, and best practices for future reference.
• Work extended hours during the initial hyper-care phase, transitioning to standard schedules as required.
• Coordinate with technical teams to escalate and resolve complex application issues.
• Provide guidance to improve end-user proficiency with the Dynamics 365 platform.
• Monitor system performance and recommend enhancements to improve efficiency.