Field Supervisor/Service Manager

Full Timemid

Vacaville, CAPosted 5 days ago

Role Overview

Rightway Recruitment is hiring a mid-level Field Supervisor/Service Manager. This is a full-time role in Vacaville. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

PipelineORCompensationBenefitsOnboardingKPIsComplianceMessageBody

Job description

🚪 Join Our Team as a Field Supervisor/Service Manager! 🚪
📍 Location: Right Way Garage Doors, Vacaville, CA
💵 Annual Salary: $80,000 – $125,000 (Based on Experience & Performance)

Reports To: General Manager / Brand President

About the Role

All 4 Seasons is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.

This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.

If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.

What You'll Do

Lead & Develop the Team

Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
Set clear expectations and hold the team accountable to company standards
Lead daily huddles and team meetings
Foster a positive, high-performance culture

Drive Department Performance

Monitor key performance metrics, including:
- Revenue per technician
- Average ticket
- Close rate
- Membership sales
- Customer satisfaction
- Callback and warranty rates
- Technician efficiency
Develop action plans to improve results and department profitability

Oversee Daily Operations

Manage technician schedules and workflow
Ensure jobs are completed accurately and efficiently
Support dispatch and customer service teams
Maintain consistent service quality and operational standards

Recruit & Develop Talent

Interview and help hire top technicians
Lead onboarding and training for new employees
Conduct 30, 60, and 90-day check-ins
Build a strong pipeline of future talent

Deliver an Exceptional Customer Experience

Resolve customer escalations professionally
Coach technicians on communication and service excellence
Help turn challenging situations into positive customer experiences

What We're Looking For

5+ years of experience in the service industry
3+ years of leadership experience
Experience managing and coaching field technicians
Strong understanding of service performance metrics (KPIs)
Proven ability to improve team performance and profitability
Experience handling customer escalations
ServiceTitan experience is a plus

You'd Be a Great Fit If You Are...

A strong leader who leads by example
Results-driven and accountable
An effective coach who enjoys developing others
Organized and process-oriented
Comfortable making decisions using data and KPIs
A clear communicator who builds trust with employees and customers

What Success Looks Like

Within your first 90 days, you'll:

Build relationships with your team
Establish regular coaching and accountability
Improve technician performance and operational consistency
Reduce callbacks and warranty issues
Increase revenue, customer satisfaction, and overall department performance

If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.

What We Offer:

💵 Competitive Salary: $80,000 – $12,000 per year
🏥 Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
⛽ Company Vehicle, Tools & Gas Card
🧾 401(k) with Company Match, HSA & FSA Options
📅 Paid Time Off & Holidays
🎁 Employee Discounts & Referral Bonuses
📚 Ongoing Training & Development Opportunities
🚀 A Clear Path to Growth within a National Family of Service Brands

If you’re ready to drive operational excellence, build a winning team, and lead with purpose—Right Way Garage Doors wants to hear from you!

👉 Apply today and open the door to your next great career move!

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Right Way Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$80,000—$125,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

About Rightway Recruitment

Rightway Recruitment

rightwayrecruitment.ca

On-site

6 other open roles at Rightway Recruitment on TryApplyNow.

View all 7 roles at Rightway Recruitment Visit website

Frequently Asked Questions

How do I apply for the Field Supervisor/Service Manager position at Rightway Recruitment?

Use the Apply button above to submit your application directly to Rightway Recruitment. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Field Supervisor/Service Manager position at Rightway Recruitment located?

This position is based in Vacaville. Rightway Recruitment has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Field Supervisor/Service Manager at Rightway Recruitment earn?

Rightway Recruitment has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Field Supervisor/Service Manager role at Rightway Recruitment posted?

This role was posted on July 7, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.