Inside Sales Representative

Company Description RightDirect Growth Consulting Company (formerly UIConnect, founded in 2016) is a digital advisory and execution partner that helps organizations accelerate growth, transformation, and measurable outcomes. The company operates at the intersection of strategy, design, technology, AI, and digital marketing, supporting leaders in delivering real business impact. With 70+ global clients, RightDirect works with high-growth startups and scaling small-to-mid-market enterprises that value speed, clarity, and results. The team focuses on translating vision into execution, building AI-enabled, scalable growth engines across go-to-market acceleration, customer experience transformation, and modern workplace modernization. RightDirect emphasizes outcome-driven delivery, enabling clients to move faster, execute smarter, and create lasting digital impact.

Role Description This full-time Inside Sales Representative role is an on-site position based in Trichy. The Inside Sales Representative will handle inbound and outbound calls, engage prospective and existing clients, and qualify leads to support the sales pipeline. Daily responsibilities include conducting product and service presentations, following up on leads, coordinating with marketing and account management teams, and maintaining accurate records in CRM systems. The role involves building strong customer relationships, understanding client needs, and aligning solutions to drive customer satisfaction and revenue growth. The Inside Sales Representative will also support sales campaigns, meet or exceed targets, and contribute feedback to improve sales processes and customer experience.

Qualifications

• Strong Inside Sales experience, with the ability to manage the full sales cycle and work toward defined targets.
• Customer Service and Customer Satisfaction skills, with a focus on responsiveness, relationship building, and clear communication.
• Lead Generation capabilities, including prospecting, qualifying opportunities, and nurturing leads through follow-up.
• Account Management skills to maintain ongoing client relationships, identify upsell opportunities, and support retention.
• Excellent verbal and written communication skills, including confident phone and video call presence.
• Comfort using CRM and sales tools to track activities, update records, and generate basic reports.
• Strong organizational and time management skills, with the ability to handle multiple leads and accounts simultaneously.
• Prior experience in B2B consulting, technology, or digital services sales is an advantage.
• Bachelor’s degree in Business, Marketing, or a related field (or equivalent practical experience).