Manager of Client Success

About Revaly

Revaly is the essential infrastructure for payments, protecting revenue, relationships, and the integrity of digital commerce. We make sure what you earn, you keep.

Our platform helps performance-driven businesses unlock hidden growth by turning failed or at-risk payments into approved revenue. We connect merchants and issuers in real time, using intelligence drawn from across the payment ecosystem to make approvals work smarter.

Now, we’re scaling and we’re looking for a Manager of Client Success.

About the Role

As Manager of Client Success, you’ll serve as the strategic partner for our enterprise, white-glove clients while acting as a go-to resource for our Client Success Managers. Your focus: owning high-value relationships, protecting and growing revenue, and elevating how we deliver value across the entire client lifecycle.

What You’ll Be Doing

• Act as the primary Client Success lead for our enterprise and white-glove accounts, building trusted, executive-level relationships.
• Act as a mentor and sounding board for Client Success Managers; sharing playbooks, supporting escalations, and raising the bar on execution.
• Regularly coach, train and upskill Client Success Managers through call reviews and real time coaching discussions.
• Understand each client’s business model, payment flows, and growth goals and align Revaly’s platform to drive measurable revenue impact.
• Own client retention and influence growth of client lifetime value through proactive value realization, expansion conversations, and strategic account planning.
• Proactively highlight Revaly’s impact using data, insights, and performance reporting that clearly connects approvals to revenue outcomes.
• Understand clients’ needs and wants and partner closely with Product Development to ensure we respond quickly and effectively.
• Prioritize and funnel structured client feedback to Product Management to optimize the user experience and influence roadmap decisions.
• Manage internal and external stakeholders, ensuring alignment across Sales, Product, Support, and Leadership.
• Support the Revaly Sales Team in technical and business operational requirements for new prospective customers, especially at the enterprise level.
• Educate and support clients on best practices and the use and benefit of our products and services, ensuring strong onboarding and adoption.
• Develop Client Success assets and methods, partnering with Marketing to create or refine onboarding and enablement materials.
• Drive client advocacy through references, case studies, and referrals.
• Collaborate closely with the Client Support Management team to deliver a seamless, integrated client experience.

What You Bring

• 5+ years in Client Success, Account Management, or similar client-facing roles, with 1+ years experience leading a team.
• Proven track record of owning enterprise accounts and driving measurable retention and expansion results.
• Deep understanding of how to translate product performance metrics (approval rates, recovery rates, churn impact) into executive-level business outcomes.
• Strong analytical skills with hands-on experience using CRM and Client Success platforms (e.g., Salesforce, PlanHat, or similar), building dashboards, and tracking health scores.
• Experience designing or improving Client Success processes, playbooks, onboarding frameworks, and reporting systems to support scale.
• Executive-level communication skills and the ability to influence cross-functional partners.
• Demonstrated ability to manage escalations, de-risk accounts, and build structured account plans that drive measurable growth.
• A calm, confident communicator who thrives in fast-moving, high-accountability environments.
• Experience in fintech, payments, SaaS, or other high-growth technology environments; exposure to payments, merchant acquiring, subscription billing, or authorization optimization is a strong plus.
• Familiarity with AI-powered productivity tools.
• Ability to travel occasionally within Canada and the US (up to once per month) and work standard Eastern business hours.

What Success Looks Like

• Within 6 months, you’ve built strong executive relationships across your enterprise accounts and established clear success plans tied to measurable revenue impact.
• Within 9 months, you’ve meaningfully improved retention and expansion across your portfolio, contributing directly to increased client lifetime value.
• You’ve helped implement scalable Client Success playbooks and assets that improve onboarding, adoption, and renewal outcomes across the team.
• Enterprise clients view you as a s