US healthcare customer support agent (International Voice Process)

Job Title: Customer Support Associate - US Healthcare (International Voice Process) Job Type: Full-Time Experience Required - Fresher or Minimum 6 months of experience in healthcare BPO or similar domain Key Skills & Requirements - Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy

• English Proficiency: B1H level or higher (excellent verbal and written communication skills)
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
• Strong attention to detail and ability to work in a fast-paced environment
• Proficiency in using MS Office tools and CRM systems is a plus Key Responsibilities - Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA) Additional Details - Shift Timings: Night Shift (Rotational)
• Week Off: Rotational
• Work Environment: Work from Office