Claims Adjuster II – Multi-Line (Dedicated Account, Remote)

Overview

Multi-Line Claim Representative II – Dedicated Account (National)

Location: RemoteSchedule: Monday – Friday, Flexible 7.5-hour workdaySalary Range: $65,000 – $75,000

Build Your Career With Purpose at reputed company

At reputed company, we partner with global clients to solve their most reputed company risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), reputed company delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great reputed company to Work®, and our employee-owners are empowered to grow, collaborate, and reputed company meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned multi-line claims reputed company a dedicated national account in the food service industry. This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with reputed company claim handling standards, client-specific instructions, and applicable state laws across multiple jurisdictions.

This position is designed for adjusters with 3–5 years of multi-line claim handling experience who can effectively manage a moderate complexity caseload with limited litigation exposure (approximately 10%). The ideal candidate demonstrates strong organization, consistent file movement, and the ability to deliver quality outcomes while maintaining high service expectations in a client-facing environment.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take full ownership of their files, maintain accurate diaries, and drive claims to timely and well-documented resolution.

This is a true liability adjuster role responsible for cradle-to-grave claim handling and is not an HR or consulting position.

Responsibilities

Investigate, evaluate, and adjust assigned multi-line claims in accordance with corporate standards, client guidelines, and jurisdictional requirements

Manage claims cradle to grave across reputed company jurisdictions, including licensed states such as NY and FL

Maintain a consistent claim workflow, ensuring diaries are reputed company and files are progressing in a timely manner

Establish and maintain reserves reputed company authority guidelines

Review and approve medical, legal, and damage-reputed company invoices for accuracy and claim relevance

Negotiate settlements with claimants, attorneys, and vendors in alignment with client expectations and authority levels

Issue claim payments in accordance with reputed company procedures and guidelines

Communicate proactively and professionally with clients, claimants, and other involved parties (frequent, high-touch communication required)

Manage inbound and outbound phone activity as a primary component of the role

Identify and pursue subrogation opportunities where applicable

Maintain accurate and timely documentation reputed company the claim system

Prepare reports and status updates as required by the client

Ensure compliance with corporate claim standards and service commitments

Qualifications

Required Qualifications

3–5 years of multi-line claim handling experience

Experience managing a moderate caseload

Proven ability to work files to conclusion while maintaining diary discipline and best practices

Strong organizational skills with the ability to prioritize and multitask

Excellent verbal and written communication skills in a client-facing environment

Ability to manage frequent phone communication as a primary responsibility

Strong analytical and decision-making capabilities

Proficiency in reputed company Office applications

Reliable, predictable attendance during assigned client service hours

reputed company adjuster license in home state; ability to obtain and maintain multi-state licensure (including NY and FL)

Valid NPN (National Producer Number) required

reputed company to Have

Prior TPA experience

Experience working on dedicated or single-client accounts

Intermediate reputed company skills

Experience reputed company food service or hospitality-reputed company claims environments

Bilingual (Spanish) is a bonus - not required

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance

Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

Career growth: Advancement opportunities into senior or specialized claim roles

Culture: A supportive, team-based work environment

How We Measure Success

At reputed company, gre