Operations & Technical Support Specialist

Operations & Technical Support Specialist

Reg Hub Systems Inc. | Remote

Who We Are

Reg Hub Systems Inc. is a Gen III Canadian Registry Service. We combine deep industry expertise with cutting-edge automation. Our business is centered around: Personal Property Security Registry, Know Your Business (KYB), Ultimate Beneficial Ownership (UBO) and Land Title Registry services.

We are a small, high-impact team. We value people who are adaptable, take initiative without being asked, and obsess over the client experience. If you enjoy the intersection of finance, law, and technology, you’ll fit right in.

The Role

As our Operations & Technical Support Specialist, you are the bridge between our automated systems and our clients. You will spend your day ensuring that orders flow smoothly through our Admin Portal, troubleshooting technical hiccups with our developers, and providing support to our users.

What You’ll Do

• Technical Liaison: Act as the first line of defense when an automated order hits a snag. Perform manual interventions when orders cannot be completed through automation alone.
• Client Communications: Respond to inquiries via email, messaging platforms, and phone with clarity and empathy. Support with onboarding new clients to our sandbox or production environments.
• Quality Assurance: Help us stay "Gen III" by assisting with QA testing for new features. You’ll use tools like Postman to investigate API responses and work with developers to log and resolve bugs in DevOps.
• Collaborate: Bring "boots on the ground" client feedback to team meetings to help shape the future of our product.

Your Toolkit

Industry Knowledge:

• Solid understanding of the lease/lien/loan lifecycle in North America.
• Familiarity with PPSA and Corporate registries.
• Bonus Points: Fluency in French and knowledge of the RDPRM.

Technical Chops:

• Experience with Postman and API testing.
• Comfortable in a DevOps environment (ticketing, tracking, and troubleshooting).
• Proficiency with Google Drive, GoTo, and Slack.

Soft Skills:

• Self-Starter: You don’t wait for a manual; you look for solutions.
• Communication: You can explain an issue to a client and a client’s frustration to a developer.
• Adaptability: You thrive in a small-team environment where priorities can shift.

Qualifications

• High School Diploma or GED.
• Minimum of two years of post-secondary education in Business, Finance, Admin, QA, or Computer Science.
• Must pass a standard background check.

The Logistics

• Hours: 40 hours per week, Monday–Friday, 8:30 AM – 5:00 PM PST.
• Location: Fully Remote (with occasional in-person meetings depending on yourlocation).

Why Reg Hub?

At Reg Hub, you aren't just a cog in a machine. You are a vital part of a collaborative team where your voice is heard, your technical skills are sharpened, and your work directly impacts the success of our clients.

Email admin@reghub.ca with your cover letter and resume to apply.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits

• Company events
• Dental care
• Paid time off
• Vision care
• Work from home

Work Location: Remote