Community Solutions Architect

We are looking for a Community Solutions Architect to join our Community Strategy and Insights team. This is a highly cross-functional role that will involve working with Corp Engineering, Product, Engineering, IT, Legal and Community.

The Community Strategy and Insights team oversees community strategy, reporting, tools, and technical program management across Reddit’s Community team. This role will be instrumental in fixing and deploying community tools for scale, including CRM.   This role focuses on defining and creating workflows and efficiencies across Community Growth and Community Success teams.  The Community Solutions Architect will who lives at the intersection of technical infrastructure and operations. In this role, you won't just manage tools; you will design the ecosystem that allows our community to thrive at scale. If you are a seasoned Technical Program Manager who loves building workflows, optimizing CRMs, and turning messy data into actionable insights.  The role is an immediate need to optimize our CRM implementation and ensure greater adoption and automation of critical community workflows.

Responsibilities:

• Technical Program Management: Own the long-term roadmap for our community tech stack. Ensure all tools (CRM, third-party platforms, automation layers) are integrated, scalable, and evolving ahead of our operational needs.
• CRM Architecture & Adoption: Act as the primary architect for our community CRM. You will be responsible for ensuring data integrity, building custom objects, and creating seamless hand-offs between Community and Success teams. Your goal is to drive 100% adoption for primary relationship-management use cases.
• Scaled Capacity & Workflow Design: Lead the selection, vendor management, and rollout of new tools. You will design end-to-end workflows that bridge the gap between community engagement and business data, ensuring high adoption and minimal technical debt.
• Data Strategy & Insights: Partner with the Community team to define how we measure health, tiers, and growth. You will support and build the data pipelines and dashboards that demonstrate the ROI of our programs to executive leadership.
• Cross-Functional Leadership: Navigate a complex stakeholder environment (CorpEng, Privacy, IT) to ensure all community tools meet Reddit’s high standards for security and user trust.

What you’ll be doing:

• Experience: 7-10+ years in Technical Program Management, Systems Architecture, or Community Operations, preferably in a high-growth tech environment.
• CRM Mastery: Expert-level knowledge of CRM architecture (e.g., Salesforce, HubSpot) and how to bend these tools to fit non-traditional community workflows.
• Product & Data Acumen: You speak the language of engineers and data scientists. You have experience with APIs, webhooks, and CRM tools (e.g., Salesforce, Zendesk, HubSpot, Tableau, BigQuery, or SQL).
• Operational Scrappiness: You have a proven ability to thrive in an adaptive, fast-paced environment. You are comfortable moving from high-level strategy