*Bilingual Customer Service Representative (MTL, QC)

Job Description

Bilingual Customer Service Representative

Make an impact on every call by supporting insurance clients across Canada. Handle high-volume inquiries related to policies and claims. Deliver clear, human-centered service in a hybrid environment with comprehensive training and strong opportunities for growth.

What is in it for you:

• Hourly salary of $27-30, based on experience.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule between 8 am and 8 pm with no weekend work.
• Hybrid work with 2 days per week in the Montréal office.
• Training: 6-week virtual program with mandatory attendance.

Responsibilities

• Handle inbound calls from clients and advisors, providing accurate information on insurance products, services, policies, and claims.
• Resolve customer concerns efficiently while maintaining a high level of professionalism and client satisfaction.
• Analyze client needs and identify appropriate solutions in a proactive and empathetic manner.
• Provide additional information to support clients’ financial and health-related goals.
• Ensure clients and advisors receive clear, accurate, and timely information.
• Maintain composure and professionalism in a fast-paced, high-volume contact center environment.

What you will need to succeed:

• High school diploma or GED required.
• 0–2 years of experience in customer service.
• Strong communication skills with the ability to explain policies clearly and professionally.
• Proven problem-solving and analytical abilities.
• Ability to work effectively in a fast-paced, high-volume call center environment.
• Demonstrated empathy, patience, and professionalism during difficult interactions.
• Experience in insurance, financial services, or health benefits is an asset.
• Previous experience in a bilingual customer service or contact center role is an asset.
• Bilingual in English and French to support clients in both languages.
• Reliability clearance required.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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