Service Desk Analyst - Level 1 (HYBRID) (Mumbai)
RecognizedRole Overview
Recognized is hiring a entry-level Service Desk Analyst - Level 1 (HYBRID) (Mumbai). This is a full-time hybrid role, based in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
As a Service Desk Analyst Level 1 at our company, you will be a crucial part of the centralized IT Service Desk, catering to the needs of clinical and corporate users at various locations. Your primary responsibility will involve being the initial point of contact for IT support, where you will handle the logging, troubleshooting, and resolution of technical issues related to hardware, software, accounts, and enterprise applications.
- *Key Responsibilities:**
- Receive and log incidents and service requests through phone calls, ITSM portal, and chat channels.
- Properly categorize, prioritize, and document all tickets for efficient resolution.
- Maintain detailed documentation of troubleshooting steps taken and updates on resolutions.
- Provide initial support for common issues such as password resets.
- *Qualifications Required:**
- Previous experience in IT helpdesk or service desk environments.
- Strong troubleshooting skills and the ability to thrive in a high-pressure support environment.
Please note that the role requires you to work in a 24x7 rotational shift, providing support in a US Support Environment located at Hiranandani Powai, Mumbai. As a Service Desk Analyst Level 1 at our company, you will be a crucial part of the centralized IT Service Desk, catering to the needs of clinical and corporate users at various locations. Your primary responsibility will involve being the initial point of contact for IT support, where you will handle the logging, troubleshooting, and resolution of technical issues related to hardware, software, accounts, and enterprise applications.
- *Key Responsibilities:**
- Receive and log incidents and service requests through phone calls, ITSM portal, and chat channels.
- Properly categorize, prioritize, and document all tickets for efficient resolution.
- Maintain detailed documentation of troubleshooting steps taken and updates on resolutions.
- Provide initial support for common issues such as password resets.
- *Qualifications Required:**
- Previous experience in IT helpdesk or service desk environments.
- Strong troubleshooting skills and the ability to thrive in a high-pressure support environment.
Please note that the role requires you to work in a 24x7 rotational shift, providing support in a US Support Environment located at Hiranandani Powai, Mumbai.
Frequently Asked Questions
How do I apply for the Service Desk Analyst - Level 1 (HYBRID) (Mumbai) position at Recognized?
Use the Apply button above to submit your application directly to Recognized. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Service Desk Analyst - Level 1 (HYBRID) (Mumbai) role at Recognized remote or in-office?
This is a hybrid role based in IN. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Service Desk Analyst - Level 1 (HYBRID) (Mumbai) at Recognized earn?
Recognized has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Analyst - Level 1 (HYBRID) (Mumbai) role at Recognized posted?
This role was posted on April 6, 2026 (70 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Analyst - Level 1 (HYBRID) (Mumbai) role at Recognized entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Recognized has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start