Customer Service Chat Support Representative

Role Overview

We are looking for a Chat Support Representative for an e-commerce BPO environment. The role involves assisting customers through chat and email while maintaining clear and professional communication throughout each interaction.

Location and Relocation

This position is based in Ahmedabad, Gujarat. Candidates should be open to relocating there for the role.

Working Hours

The shift pattern is rotational, including night shifts.

Compensation

The pay range for this position is INR 26,000 to INR 40,000 per month. In addition, a night shift allowance of INR 40 per hour is provided, which can add approximately INR 2,000 to INR 8,000 extra.

Responsibilities

You will be expected to respond to customer questions, resolve concerns, and deliver support via chat and email in a timely and professional manner.

Candidate Profile

Strong verbal and written English communication skills are essential for this role.

Perks and Benefits

Benefits include cab facility, subsidized meals, and a 5-day hotel stay.

Additional Information

Graduation is not mandatory for this role.

The hiring company is a recruitment firm working with international BPO and KPO employers, and no placement fee is charged to candidates.

Responsibilities

• Respond to customer queries through chat and email.
• Provide timely assistance and issue resolution to customers.
• Maintain a professional tone and clear communication in every interaction.

Requirements

• Strong command of spoken and written English.
• Willingness to relocate to Ahmedabad, Gujarat.
• Comfort with rotational and night shift schedules.

Perks & benefits

• Night shift allowance of INR 40 per hour.
• Cab facility.
• Subsidized meals.
• 5-day hotel stay.