Customer Support Engineer

Be an Early ApplicantFull Timejunior Remote

Europe RemoteRemotePosted Today

Role Overview

Realitydefender is hiring a entry-level Customer Support Engineer. This is a full-time remote role, with the team based in Europe Remote. Part of Realitydefender's Security hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Security roles is $70k-$105k (based on 32 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

WHO WE ARE.

Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time.

Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes.

Youtube: Reality Defender Wins RSA Most Innovative Startup https://www.youtube.com/watch?v=TKOZmwyNUNM

CUSTOMER SUPPORT ENGINEER ROLE.

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake detection platform day to day. This role combines practical technical troubleshooting with customer success responsibilities: you will resolve issues while also building relationships and increasing account visibility to ensure our customers remain successful and continue to renew.

This role is based in Europe, supporting customers across European time zones alongside our existing US-based team.

Responsibilities include, but are not limited to:

Serve as the primary point of contact for enterprise customers' day-to-day technical questions, troubleshooting, and API integration issues.
Own support tickets end-to-end: triage, diagnose, escalate to engineering when needed, and follow through until resolved.
Support onboarding and implementation for new customers, including API setup, configuration, and integration testing.
Partner with customer success and sales to monitor account health, flag risk early, and bring technical credibility to renewal and expansion conversations.
Build and maintain internal documentation, FAQs, and troubleshooting runbooks to reduce repeat tickets and speed up resolution.
Relay recurring customer feedback and technical pain points to product and engineering to inform the roadmap.
Track support metrics (response time, resolution time, CSAT) and flag trends that need attention.

WHO YOU ARE.

2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company.
Comfortable with technical troubleshooting (APIs, integrations, logs) as well as owning the relationship side of an account.
Strong written and verbal communication skills, able to translate technical detail for both engineers and business stakeholders.
Experience supporting enterprise, financial services, or public sector customers is a plus.
Based in Europe, able to support customers across European business hours.

WHAT WE OFFER.

Reality Defender offers the following benefits to all our employees, regardless of location:

Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
Dental and Vision plans with 100% premium coverage for employees and their dependents
Short/Long-term disability and life insurance plans with 100% premium coverage for employees
FSA/HSA and 401k programs
Equity compensation
20 days of PTO per year
12 weeks of Parental Leave
Learning and Development budget
Monthly wellness benefits
Annual company-sponsored offsite

About Realitydefender

Realitydefender

SecurityHires remote

4 other open roles at Realitydefender on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Customer Support Engineer position at Realitydefender?

Use the Apply button above to submit your application directly to Realitydefender. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Support Engineer role at Realitydefender remote?

Yes. This is a remote role. The team is based in Europe Remote, but the position itself does not require relocating to that office.

What does a Customer Support Engineer at Realitydefender earn?

Realitydefender has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Engineer role at Realitydefender posted?

This role was posted on July 9, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Support Engineer role at Realitydefender entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Realitydefender has listed.

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