Industry Platforms, Implementation & Operations Manager

Are you an operations expert with a knack for technical implementation and complex project management? Are you looking to work on a high-performing team that is transforming the real estate industry? If you want to pursue your professional goals while working in an innovative, startup environment within a leading real estate tech company, this work is for you. As the Industry Platforms, Implementation & Operations Manager, you will report to the RDC Next Senior Director of Strategy & Operations at Realtor.com. The RDC Next team is charged with building and delivering innovative solutions across the real estate ecosystem that deepen relationships with industry players, consumers, and brokers/agents. Apply and join us as part of the team shaping what is next!

What you’ll do

• Manage complex product launch calendars, ensuring all milestones and dependencies are tracked and met across multiple workstreams
• Design and implement automation and AI-driven workflows across the post-signature lifecycle to streamline handoffs, optimize operations, and deliver highly scalable, efficient process solutions
• Maintain Asana project boards to meticulously track launch activities, task assignments, and overall progress, utilizing automation and AI wherever possible
• Support the transition of account management workflows into a matured CRM system (Salesforce), ensuring data integrity and process efficiency
• Create and monitor Jira tickets based on detailed product feedback collected during early access product pilot programs
• Support the creation of executive-level slide decks and develop narratives around key adoption metrics and product success
• Communicate directly with external tech vendors to monitor progress towards technical integration activities and resolve dependencies
• Coordinate go-to-market (GTM) planning for new feature launches within the Realtor.com+ platform
• Bridge the gap between our customer support function and the account management and implementation functions to ensure a seamless post-launch experience
• Coordinate with cross-functional groups including product, engineering, marketing, legal, finance, account management, and support functions

How we work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What you’ll bring:

• At least 5+ years of experience in project management, program management, or technical operations within a fast-paced tech environment
• Extensive experience with project management tools such as Asana and Jira, and CRM systems like Salesforce
• Demonstrated ability to translate complex data and adoption metrics into compelling executive-level presentations and narratives
• Proven track record of managing technical integrations and coordinating with external vendors
• Exceptional ability to multi-task and manage complex launch schedules with a high degree of precision
• Diplomatic and constructive approach to cross-functional collaboration across Product, Engineering, Marketing, Legal, and Finance
• Strong problem-solving skills and the ability to identify and mitigate risks during product pilot and launch phases
• Bachelor’s degree or equivalent professional experience

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location