As a commercially driven growth professional at RateGain Travel Technologies Limited, you will be responsible for managing and growing a large portfolio of SMB and mid-market partner accounts through scalable engagement and revenue expansion strategies. Your role will involve driving customer retention, product adoption, and account growth by building targeted lifecycle programs, digital engagement initiatives, and data-driven outreach campaigns. You will also identify upsell and cross-sell opportunities across accounts by analyzing customer behavior, usage trends, and business potential. Additionally, you will design and execute segmentation strategies to prioritize accounts, improve engagement, and maximize long-tail revenue performance. Collaboration is key in this role as you will work closely with Product, Marketing, Sales, and Customer Success teams to launch growth initiatives, customer campaigns, webinars, and enablement programs. Monitoring key business metrics such as adoption, retention, churn, NRR, engagement, and expansion performance will be essential for translating insights into actionable growth plans. You will be required to build scalable playbooks, SOPs, and customer engagement frameworks that improve operational efficiency and customer experience across a high-volume account base. Regular business reviews and performance discussions with partners will also be part of your responsibilities to ensure a strong customer experience and long-term value realization. Leveraging CRM, automation, and customer engagement tools to streamline workflows, track account health, and optimize customer lifecycle management is crucial for success in this role. Skills required for this position include strong experience in customer growth, retention, and revenue expansion across SMB and mid-market accounts through scalable engagement models. Proficiency in lifecycle management, customer segmentation, digital campaigns, and automation tools such as Salesforce, HubSpot, Intercom, CleverTap, or similar platforms is necessary. Strong analytical and commercial acumen with the ability to interpret customer data, identify growth opportunities, and drive adoption, upsell, and retention initiatives are essential. Excellent stakeholder management, cross-functional collaboration, and communication skills in a fast-paced, high-growth environment are also important. The ability to build scalable playbooks, customer engagement frameworks, and operational processes that improve efficiency and long-term customer value is a key requirement. In terms of attitude and culture fit, you should take strong ownership of customer growth, retention, and revenue outcomes with a proactive and solution-oriented mindset. Being comfortable in a fast-paced, high-growth environment while managing multiple priorities and large-scale account portfolios is crucial. You should be data-driven and execution-focused, balancing customer needs, business goals, and operational efficiency. A collaborative team player who works effectively across Product, Marketing, Sales, and Customer Success functions will thrive in this role. As a commercially driven growth professional at RateGain Travel Technologies Limited, you will be responsible for managing and growing a large portfolio of SMB and mid-market partner accounts through scalable engagement and revenue expansion strategies. Your role will involve driving customer retention, product adoption, and account growth by building targeted lifecycle programs, digital engagement initiatives, and data-driven outreach campaigns. You will also identify upsell and cross-sell opportunities across accounts by analyzing customer behavior, usage trends, and business potential. Additionally, you will design and execute segmentation strategies to prioritize accounts, improve engagement, and maximize long-tail revenue performance. Collaboration is key in this role as you will work closely with Product, Marketing, Sales, and Customer Success teams to launch growth initiatives, customer campaigns, webinars, and enablement programs. Monitoring key business metrics such as adoption, retention, churn, NRR, engagement, and expansion performance will be essential for translating insights into actionable growth plans. You will be required to build scalable playbooks, SOPs, and customer engagement frameworks that improve operational efficiency and customer experience across a high-volume account base. Regular business reviews and performance discussions with partners will also be part of your responsibilities to ensure a strong customer experience and long-term value realization. Leveraging CRM, automation, and customer engagement tools to streamline workflows, track account health, and optimize customer lifecycle management is crucial for success in this role. Skills required for this position include strong experience in customer growth, retention, and revenue expansion across SMB and mid-market accounts through scala