Program Coordinator

Key Responsibilities

1. HR Coordination & Support

Act as a liaison between HR and academic/operations teams

Support recruitment coordination (faculty, trainers, coordinators)

Manage onboarding and documentation of staff

Track attendance, performance inputs, and engagement metrics

Assist in performance review processes and feedback collection 2. Inter-Department Coordination

Ensure seamless communication between:

Academic Team

Operations Team

Sales/Admissions Team

Marketing Team

Align program schedules with resource availability

Resolve coordination gaps and operational bottlenecks

Conduct regular sync meetings across departments 3. Program Delivery Management

Plan and monitor end-to-end program execution

Ensure timely delivery of courses, workshops, and training sessions

Coordinate with trainers/faculty for schedules and curriculum delivery

Track program quality, completion rates, and student satisfaction

Ensure adherence to delivery standards and SOPs 4. Resource & Schedule Management

Allocate trainers, classrooms, and digital resources efficiently

Maintain program calendars and delivery timelines

Handle last-minute changes and contingency planning 5. Reporting & Documentation

Maintain reports on:

Program delivery status

Trainer performance

Student engagement

Prepare dashboards for management review

Document processes and improve operational workflows 6. Stakeholder Management

Act as the point of contact for internal stakeholders

Ensure smooth coordination with external trainers/partners

Address escalations related to delivery or coordination Key Skills Required

Strong communication & coordination skills

Basic HR operations understanding

Program/project management skills

Problem-solving and multitasking ability

Proficiency in tools like Excel, CRM, LMS platforms

Attention to detail and process-driven mindset Qualifications

Bachelor’s/Master’s degree in HR, Business Administration, or related field

2–5 years of experience in HR coordination / program management / operations

Experience in EdTech or education sector (preferred) KPIs / Success Metrics

On-time program delivery rate

Trainer/resource utilization efficiency

Cross-department coordination effectiveness

Student satisfaction scores

Reduction in operational delays/issues Ideal Candidate Profile

Someone who can think like an HR, act like an operations manager, and execute like a program manager—ensuring everything runs smoothly behind the scenes.Language Preference:

Telugu, Hindi & English

experience5