MS Dynamics CRM Techno-Functional Consultant

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work ® Certified in 10 countries with a full-time workforce (India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand)!

We are recognized as one of the Best Tech Brands 2024 by theTimes Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Company Link : R Systems | Digital Product Engineering

Position Overview

As an MS Dynamics CRM Techno-Functional Consultat at R Systems, you will lead end-to-end CRM projects within the Microsoft Dynamics ecosystem, from requirement gathering to solution design, implementation, and stakeholder management. With 7–10 years of relevant experience, you will combine technical expertise and functional consulting skills to deliver impactful CRM solutions, enhance client operations, and contribute to the growth and success of R Systems.

Key Responsibilities

1. Client Requirement Analysis: Collaborate with clients to gather, analyze, and document their business requirements, ensuring a comprehensive understanding of their CRM needs within the MS Dynamics ecosystem.

2. Solution Design & Implementation: Design and implement techno-functional solutions on MS CRM Dynamics that meet client specifications. Create detailed project plans outlining timelines and key deliverables.

3. Field Service Management: Oversee and optimize field service operations within the CRM platform, ensuring that service delivery aligns with client expectations and operational standards.

4. Project Operations: Manage the end-to-end project lifecycle, from initiation through planning, execution, and closure, ensuring that projects are delivered on time, within scope, and within budget.

5. Integration & Customization: Deliver customized solutions and integrations to existing systems, ensuring seamless operation of MS CRM Dynamics with other platforms and tools used by the client.

6. Training & Support: Provide training and support to client teams on the Salesforce CRM system, creating user manuals and documentation to facilitate knowledge transfer and enhance user competency.

7. Change Management: Assist clients in managing change during the implementation process, ensuring smooth transitions and minimal disruptions to existing operations.

8. Technical Expertise: Leverage deep technical knowledge of MS CRM Dynamics to troubleshoot issues, provide solutions, and suggest enhancements to improve system functionality.

9. Stakeholder Engagement: Maintain regular communication with stakeholders throughout the project lifecycle, ensuring transparency and alignment with project goals.

10. Continuous Improvement: Stay updated with the latest trends and advancements in MS CRM Dynamics and related technologies; proactively suggest improvements to client systems and processes to enhance performance.

Experience

• A minimum of 7 years and a maximum of 10 years of relevant experience in similar roles, demonstrating a balanced combination of technical and functional expertise within MS CRM Dynamics and project operations.

Desired Skills

• Strong techno-functional understanding of MS CRM Dynamics with a focus on field service capabilities.
• Expertise in project operations, including project management methodologies and best practices.
• Excellent problem-solving skills and the ability to think critically about complex issues.
• Strong interpersonal and communication skills for effective collaboration with clients and internal teams.

Why Join R Systems?

• Frequent Internal Hackathons : Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations : Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure : Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE) : Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform : Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy : Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

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